SubscribeDid UPS intentionally delay my package?
I just ordered a new external hard drive from an online store. My order shipped out with a UPS tracking number. When I received the email with the tracking number I went straight to UPS.com to see what the expected delivery date was. The item shipped on Thursday and was expected to arrive Monday. This was what I was expecting as a decent shipping time. Well, Friday afternoon I decided to check it again, and to my surprise, it was already at my UPS sorting center (DORAVILLE, GA) here in Atlanta, GA. I was thinking great, if it is there Friday, I will be out for delivery on Saturday, a few days earlier then expected.
Well, Saturday came, and no package so I decided to check the tracking again. What is this, it was sent to another sorting facility (ATLANTA, GA). This surprised me because most of my packages are delivered out of the Doraville sorting center which is closer to my house then the Atlanta one. I thought this was strange, but I was not to worried, I figured it would be delivered out of the Atlanta facility, no big deal.
I know UPS doesn’t deliver on Sundays, so I was like “oh well, it will be here Monday as schedules.” Well, I checked the tracking on Sunday when I was bored, and “WHAT THE F**K???” the package was shipped back to the sorting facility it had already been to (DORAVILLE, GA).
Was UPS delaying my shipment because I didn’t pay extra for the 2 day shipping? It took exactly 24 hours for my package to go from Illinois to Doraville, GA, but it took 4 days for my package to make it from Doraville, GA to my house in Atlanta, GA which is only 10 miles away? That is really strange!
I am guessing UPS is just to quick for themselves, so they intentionally delay packages that arrive early, to convinse people to purchase the quicker shipping next time they use UPS.
Has anyone ever had this happen?
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Absolutely… I despise UPS, but in most situations I have no choice but to deal with them.
It actually just happened with my 4GB memory upgrade for my Mac. It took 4 days for it to go from Edison, NJ (shipping center) to Laurel, MD (15 miles PAST my house, and another shipping center). Then, it was held on Saturday for absolutely no reason whatsoever. Finally arrived at my house at 5:15 pm the following Monday.
What kind of crap is that, UPS?
It was delayed on Saturday, because they don’t ship on Saturdays unless you pay the 49.99 weekend shipping fee, FedEx does this as well as the USPS don’t be ranting on UPS when they have the best delivery record of any parcel service including the government funded USPS, this is fact. My package is in my town right now, it was there on Friday evening after they closed, and because they don’t deliver or ship on the weekends unless you pay a fee, it sits there and may be put to a different shipping department.
Rick wtf are you smoking to think UPS is good? I’d prefer fedex over UPS last time I ordered from UPS Was I had a violin bow and my school books comming in the mail and the sorry sons of bitches threw them in my lawn in the pouring rain.
Its good to know I am not the only one who finds this kind of annoying.
oh look there is Lorain OHIO like 5 mins were i live from where i liver (near were it says cleveland) ya lol i just had to say that
I've never seen it go from two different sorting facilities before, but I totally think they delay shipments on purpose. I hate UPS, but sometimes you have no choice. At least Fed-Ex is consistent.
One exception I have found with UPS is that if you happen to have a PO box at The UPS Store (formally Mailboxes Etc.), stuff mysteriously appears faster than if you get it delivered to your Dunwoody apartment 1.5 miles away…
I too have had that happen.
I think you nailed it, they dont want to to give you better service than you pay for…..I had tyhe exact same thing happen when i ordered some stuff from OWC this past spring. It's three days ground from them to ATL (I'm here in Lawrenceville) and they held it for a day at Doraville even thoough they could have put on a trunk in two…
BTW, i see C. Warren and you on Engadget quite a bit
I have found that UPS does not deliver on Saturdays either. A lot of my Amazon pre-orders have been handed off from UPS to the USPS to make sure that I get them on the day promised because of UPS delivery restrictions.
From my understanding, UPS does not deliver to residential addresses on Saturdays with ground shipping. You have to pay for a more expensive option to get it on Saturdays.
Sorry dude. UPS doesn't deliver on Saturdays or Sundays, hence why the package appeared to be held back.
From my experience, i think they don’t deliver on Fridays too. Because my package has been held at Atlanta center for 3 days now for no reason. My tracking shows it arrived at Doraville center Wednesday afternoon and arrived at Atlanta Center on Thursday 7am. Now i am expecting my package on late Monday.
I understand the snow condition we had in the past week, but it doesn’t make any sense to me since the weather condition has already delayed the shipment for 3 days. Why does UPS have to delayed it further more?
YES. I was wondering about this in the past, but now i'm pretty sure they delay on purpose. The tracking says that my package spent 4 days (including Sunday) in Indiana. Funny thing is, there's only two states separating my destination and their warehouse.
my packages have been sitting in Iowa for more than 48 hours, but I'm sure I'll recieve them tomorrow around 5pm, which is exactly the 3 days shipping that I paid for.
So are you saying that this type of behavior is justified?
I understand that you pay for the service you want. But if their delivery volume is low for a given period of time, and the package gets to where it is going ahead of time, then it is pretty crappy for them to hold onto it or unnecessarily ship it around its destination to make it look like they could not get it to its destination any earlier in an attempt to force people to pay for priority shipping.
Yes, they may have the legal “right” to hold onto a package that gets near its destination early, but that is a pretty shitty way to conduct business. I see paying for standard vs. priority shipping as a gamble; if I pay for priority I expect a package to get to me ASAP. But if I pay for standard, I understand that it could take longer, but if the shipping company is ahead of schedule, then I deserve to get the package early.
I’m not saying they have to do back flips to get it to me early with standard shipping, but they shouldn’t hold packages that get to their destination early: it’s a shitty way to conduct business.
As I see it, if I pay for standard shipping, I understand that it could take nearly a week to get to me. But if volume is low, and it gets near me sooner, then I should get it at that time.
FedEx and UPS can both blow me. I use USPS whenever I have the choice.
YES! Only mine went from Houston, TX to Dallas, TX to Hapeville to Houston, TX (!?!) to Hapeville to Doraville. My two-day package took 7! And when it arrived, the package had been opened and the contents (a piece of electronic equipment) stolen, and the package re-sealed!
Today, I'm waiting for a package I paid extra for overnight delivery, and just got a message that it was delayed due to a storm. That means it sat at Hapeville for 2 hours after arrival, and is now languishing in Doraville. No telling when I'll see it.
Well when i ordered my xbox 360 and UPS had it shipped 2 me it came faster than the delivery time said!
this is happening to me as we speak. The package arrived in Taylor, PA which is about 40 mins from here. I checked it this morning and it went to Horsham PA which is about 3 hours from me!! When i checked this afternoon, it was in Pittston which is about an hour from me! I dont get it!
I worked at UPS and this happens because your package may end up in the wrong truck because they have to check each individual box and make sure its got the right zip code…..sometimes these get overlooked and get shipped to the wrong facility….they called them something but it's been years since I worked there.
UPS suck…that’s it in short
No, they misshipped it. I am a former UPS employee, I loaded the truckes and misscans are what they are called.
They are common, but are shammed apon. Let me explain how the process works.
Each truck heading to a destination gets a loader, each loader is expected to pick up, scan and load atleast 10 packages a minute (at this rate you’re likely to get fired). Packages going to areas all carry codes that are around the same so lets so your county has codes verying from 987600-997978 and some randoms like 67900,79822-79830. The person loading the truck has a scanner, must pick the packages up look at the code, scan them (unless they are not for his truck, then they are put aside), sometimes scanning and loading this quick (remember the workers have to make a wall out of the packages also, not so easy with random shaped packages)they get a package with the wrong code and don’t catch it, this means your package goes to the wrong location.
UPS doesn’t want to delay your package, costs them time and ratings.
Ill explain the whole package trip for thoose who care.
Truck with package arrives at UPS factory, is unloaded at 30 packages per minute, put on a conver belt and send up the line to pickers/sorters who pick out the packages to send to the trucks in their code range (they must remember all the codes for each truck in there area, usually 10 trucks per area). Each sorter picks his packages out and lets the rest pass, they go down and pass more sorters, at the end there is usually just one or 2 trucks usually to a major california hub (lots of packages), these don’t need a sorter because all the others should have already been sorted.
The sorters get massive amounts of packages and sometimes packages push down there belt to the wrong truck and if not caught by the loader will be sent to the wrong location.
When I was a new loader I got about 2 misscans (3 and you can be fired). Weathers loaders rarely get them.
Even though this is REALLY old, I ran across it by mistake and thought I’d add my 2c.
I worked for a UPS hub around 2005.
This guy tells the truth. On my belt, we had so many packages during “peak” (holidays etc) flowing down our belt that it was literally like water.
Think about this:
* Each package must be “six-side-checked” meaning you have to rotate it between your hands using opposing corners (bottom back left, front top right – for example).
* At any given moment, literally hundreds of packages might be lined up end to end on a MOVING conveyor belt so tightly packed that they burst with pressure and spill off the belt on both sides.
* Each package has to be identified by the loader by zip code / city name, picked from the belt, six side checked, and then scanned and loaded into their air container / truck.
* Scanning a package sometimes gets hung up (the label didn’t scan) and the loader has to manually (using ancient technology) input the number into the scanner all the while packages that could very well be his are gushing past him while he waits and enters the number.
* Said (above) falling packages often roll through a scanner and SCAN THEMSELVES into an air container. If the loader didn’t notice, they WILL become missorts and get delayed. If they happen to catch it, they have to put the scanner in a mode to remove the package, and then scan ONLY that package.
As you can see complex problems can arise. For example, a loader is rapidly pulling off packages (one every few seconds or faster) while a package rolls into his container. He has to stop what he is doing, find the package, put the machine into remove mode, scan the package… Maybe this time it doesn’t want to scan (even though it JUST SCANNED ITS SELF 5 seconds ago) and so he has to enter the code manually)…
All of this is going on while packages that are supposed to go to his air container zip past him where they are building up at the end of the belt to be resorted. Some other worker accidentally grabs one of his and scans it into their container as it zips by etc.
UPS is a complete cluster .
I was a splitter meaning my job was to separate each package that comes down the belt and put it on one side or the other so that each side of the belt had their own packages (made it simpler for the loaders). Basically it was my job to organize the belt. I had to six-side-check every package (even when the belt was well over maximum load, moving at full speed, and packages were falling off the belt left and right).
(If you don’t realize how hard that actually is, just imagine trying to grab packages off of a boat that is slowly sailing past you, picking each one up, rotating it, and placing it back on the boat (on the proper side based on the zip code you caught a glimpse of), zip code up and THEN having to do it to all the others on the boat before the whole thing gets a mere 5 feet away from your starting position (when it gets into the range of other loaders who expect it all to be “split” by the time it gets to them).
Anyway, while all of that is going on, I got “irregs (or E-REGS)” (irregulars) backing up on me and causing a pile that gets in the way of the tractor like trucks that are used to move air containers to jets.
E-REGS are usually oddly shaped objects that are either heavy or just cumbersome and are usually loaded towards the front of the air container. A large tractor tire might be an example, or a piece of pipe.
The E-REGS that are backing up HAVE to eventually be loaded. But how do you get a 10 foot long roll of carpet onto a fully packed belt that never stops and get it inside an air container?
Well apparently the PROPER way to go about it (since this is what the HEAD BOSS of the hub had me do) is to:
A) Place long, heavy, cumbersome object ON TOP of moving packages
B) CRUSH said moving packages
C) Watch co-worker juggle 15 unscanned packages while fighting said carpet into their almost full air container.
D) Laugh as said co-worker knocks over all 15 packages while squishing said carpet into air container, bending it to squeeze into 8 foot wide air container. NOTE: I did not laugh, I was quite angry actually…
(I don’t know the exact width of an air container, but I remember the carpet being bent so that it stretched (from bottom to top) from the floor of the air container, up and over an almost built wall of packages).
And while ALL of this crap is going on, they decide to SALT you…
SALT – Don’t remember what it stood for. Basically they would test to make sure everyone on your belt was doing their 6side-checks. They would take a hazard label (like for chemical spills) and cut a small piece of it off (sometimes no larger than a penny), and tape it to the underside of a package and ship it down the conveyor system. Just like with miss-sorts, you did NOT want to miss too many SALTS. Its nice to know they tested during Christmass =D.
I guess I should end my rant. But let me just say this:
Between watching workers punt packages, seeking packages break open on the conveyor belt and get hurriedly stuffed back into a box and taped up, and watching angry rage-fueled disgruntled workers slam monitors and hard drives not to mention myself getting cut and dripping blood on the boxes because I didn’t have TIME to take a break…
Leaves me knowing I’ll NEVER ship through UPS.
Unfortunately I can’t force companies like AMAZON to stop…
BTW, it was the hub in ROCKFORD IL.
However, nobody is explaining how the prioritization works! You are only describing an assembly line. We know that next day and 7-10 business days work differently. But how?
I also feel that it is silly for a package from NYC to take 7 days to get to Albany NY.
Somewhere that package is being either held back, put on a different vehicle, or something. What is happening?
Well, those mother fuckers at UPS, fucked me again. Saturday delivery at a business, apparently means having a driver run up and quiet like a mouse, put a sticker on the door and then leaving as fast as they can so, that no one knows where they are. The tracking system they use is nothing but a hoax, as the tracking number said it was just arrived at the station at * am. And the customer service says that they can not track their trucks, so I can’t even find the driver that ran off with my delivery package, which had to be here today in Atlanta. Right, they probably have gps chips implanted in their driver’s butts.
I can’t believe I really believed that they can pull off a delivery on time or on a Saturday. Now, I have to drive over an hope I can find the driver at the center, since customer service says that noone works there on a Saturday…right????
I paid three times as much for a saturday delivery and nothing but Bullshit from UPS customer service
I know this is an old comment but I had to reply.. this whole sneaking up and putting the sticker and running away is VERY annoying and seems to be an every day trick now for UPS. I think it’s more easy for them to do that than actually take the box to your door. Them (and Fedex) suck!
HEY IM A DRIVER AT UPS AND LET ME TELL YOU AS A SERVICE PROVIDER THERE NOTHING BETTER THEN TO DELIVER A PACKAGE THE FIRST TIME TO MY CUSTOMER. I HAVE BEEN A DRIVER FOR28 YEARS NOW AND I STILL GET A RUSH WHEN A CUSTOMER GETS THEIR PACKAGE AS PROMISED. IT TAKES ALOT OF TIME TO FILL OUT THE NOTE AND KNOCK SEVERAL TIMES ON THE DOOR. I WOULD RATHER DO IT THE FIRST TIME !!!!! PEOPLE WHO ANSWER THE DOOR THE FIRST TIME WON T ANSWER IT 2ND OR 3RD TIME EITHER USUALLY BECAUSE THE MUSIC IS TO LOUD OR THEY ARE VERY SLOW TO GET UP OF THE CHAIR. IT TAKE AT LEAST 1 MINUTE TO KNOCK FILL OUT NOTE AND RETURN TO CAR. THINK ABOUT IT COUNT TO 60 AND WHY CAN T YOU GET TO THE DOOR IN THAT TIME AND BY THE WAY I M LOOKING BACK THE WHOLE TIME TO SEE IF YOU COME TO THE DOOR
I just had two packages coming today, One was a phone because my other got damaged. and the other was a set of headlights for my car because some kid spun out and wacked my front end in the rain. NO HEADLIGHTS SUCK!. so im waiting ALL DAY and there is no Knock on the door. the doorbell isn;t even on the outside the wire is being replaced so there is a hole where the unit was no wires nothing. im waiting in the living room for about five hours or so watching tv and doing internet work. here comes my friend walking in the door at 5 o’clock with a note saying the driver stopped by at 4:15pm WHY DIDN’T HE OR SHE KNOCK!!?? they having a bad day??? SO MUCH FOR RATINGS! i’m beyond pissed. i could care less about the peoples issues who work there. i don’t want to see someone complaining about there job! DON’T LIKE IT QUIT!!!!! i don’t need your crap delaying my package! I have lost money today because of you bastards. sneaky as a mouse. next time i’m setting a mouse trap!!
Yeah my package of DOW 2 gold edition dissapeared off the face of the planet so the UPS says….. It left Stirling va a week ago (20 mins from my house) and has been in limbo since then… any information?
I have had many problems with the UPS recently, Once they refused to deliver a package to my house till i went up to their god damned mailing center showed them my ID and they wouldnt let me take it right away they had to process the information which took a couple of days… these people bullshit you guys
Its even funnier when the nice ladies answering the phone don’t speak english >_> Que? God people want to get jobs kick the incompetence out start doing UPS 24/7 people would KILL for those jobs.
I feel for you I’m in the same boat with them, i ordered a computer case. here’s the latest update on my package.
Date/Time Activity Location Details
05/10/2010 06:00:00 THE PACKAGE WAS NOT LOADED ONTO TRAIN, AIRPLANE OR OTHER TRANSPORT UNIT LOAD DEVICE[X] RICHMOND, BC, CA
05/07/2010 06:14:00 DEPARTURE SCAN[I] CONCORD, ON, CA
05/07/2010 00:24:00 ARRIVAL SCAN[I] CONCORD, ON, CA
05/06/2010 22:05:00 DEPARTURE SCAN[I] MISSISSAUGA, ON, CA
05/06/2010 18:32:00 ORIGIN SCAN[I] MISSISSAUGA, ON, CA
05/06/2010 23:29:10 BILLING INFORMATION RECEIVED[M]
really what pisses me off the most is that I’ve been checking regularly (daily) on the status of my package hoping for even an estimate on when it would arrive… they Didn’t even realize it wasn’t on the truck/plane/boat/bicycle (whatever) until it should have a rived in Richmond!?!.. how the hell does that happen?. these people are supposed to be professional.. this isn’t a small package that could have been easily slipped behind something else were talking a 3x2x1.5′ package here. I’m wondering if the lazy buggers just decided that it looked heavy and they didn’t feel like handling it.. Not to mention the fact that it wasn’t on the truck is the only information i have at this point.. is it being put on the truck?, has it been lost?. I hate that so many online Distributors use only UPS.
My package has been in Austin Texas for nearly 5 days, but it went from northen California to south Texas in under 24 hr. ! I live 4 hrs from Austin, so I don’t expect it imediatly, but I don’t think it should be in 1 place for 4 days straight! Are the workers on strike or something? I wish Walmart used Fedex, I get their packages faster than anyone, even overnight when I paid for 5 day shipping! I seems this is a HUGE customer service problem with ups! also, how up to date is their tracker, because I doubt theirs a 4 day gap!
Same thing for me. 2 days from Tennessee to Spokane WA (100 miles away). Still sitting there 3 days later.
Sounds like a class action law suit is brewing to me.
I agree with everyone. I think they delay packages because you don’t pay for the faster service. My shipment information as of tonight:
SECAUCUS, NJ, US 06/02/2010 8:35 P.M. DESTINATION SCAN
06/02/2010 4:38 A.M. OUT FOR DELIVERY
SECAUCUS, NJ, US 06/01/2010 8:13 P.M. DESTINATION SCAN
06/01/2010 8:12 P.M. ORIGIN SCAN
US 06/01/2010 10:03 A.M. BILLING INFORMATION RECEIVED
So it arrived in Secaucus yesterday, 5.8 miles from my apartment. It left this morning at 4:38AM and got driven around for 16 hours and then brought back to UPS. I called to ask why this happened and let them know it was a very important package and I need an answer. All they could say was “There was no reason, the only thing you can do is wait for it to arrive tomorrow.”
Will it actually arrive?
You have to pay extra for Saturday delivery… not sure what it is now but it used to be 10.00 extra quite a few years ago.
does this only happen for ohio people?? cuz my xbox is supposed to be here today!! it was shipped off at 12 AM and now its 6PM!! middleburg heights is only TWENTY minutes away!!!!!!!!!!
I hate to break it to all of you, but UPS delivery guys have better things to do than fume over the fact that you didn’t pay for more expensive shipping. In fact, they could give a shit less and they probably don’t even pay attention because at the end of the day they get paid the same regardless of what you paid for your shipping. If you think they’re sitting in the back of their trucks digging through boxes and wasting their own time just trying to find ways to annoy people based solely on the fact that they only paid minimum shipping charges then you are a moron.
With so many issues with UPS delivery, I see this as a business opportunity. I am seriously planning to open up my own shop here. Blogs are full of incompetent service provided by UPS. Probably suing UPS will give me a start up capital.
I recently ordered from Amazon that happens to use the planet’s most trusted delivery service (UPS). The same story here … package reached Oakland, CA in about 4 days and was to be delivered on 12th.
I contacted UPS on 13th they said it has been rescheduled.
I contacted on 14th evening they said package is lost.
I contacted Amazon they said wait for couple days more.
By this time I was sick and tired. I ordered the product on 31st August and it had already been more than 14 days. I simply refused to wait and asked them to contact UPS and sort it out while I wait on the line.
They figured the package was indeed lost so they shipped a new one.
I was satified thinking it does happen sometimes. So they were quick and shipped the package same day!
It has been 7 days since then and UPS is just rotating around my shipment (look at 2nd table with delivery schedule).
Called UPS and they have a standard answer … Your package delivery is on time.
Only God knows when my package will finally arrive. (Interestingly, Amazon has a tracking history with different timings on their website for the same package!!)
1st Attempt [status still says In-transit On Time
]
===========
OAKLAND, CA, US 09/11/2010 2:12 A.M. DESTINATION SCAN
09/11/2010 1:04 A.M. ARRIVAL SCAN
SAN PABLO, CA, US 09/10/2010 12:21 P.M. ARRIVAL SCAN
DALLAS, TX, US 09/08/2010 1:35 A.M. DEPARTURE SCAN
DALLAS, TX, US 09/07/2010 6:09 P.M. ORIGIN SCAN
US 09/07/2010 5:48 A.M. BILLING INFORMATION RECEIVED
2nd Attempt
===========
OAKLAND, CA, US 09/20/2010 11:32 P.M. DESTINATION SCAN
09/20/2010 9:50 P.M. ARRIVAL SCAN
SAN PABLO, CA, US 09/20/2010 9:11 P.M. DEPARTURE SCAN
SAN PABLO, CA, US 09/19/2010 8:29 A.M. ARRIVAL SCAN
LENEXA, KS, US 09/16/2010 4:51 P.M. DEPARTURE SCAN
09/16/2010 3:13 P.M. ARRIVAL SCAN
MEMPHIS, TN, US 09/16/2010 6:16 A.M. DEPARTURE SCAN
MEMPHIS, TN, US 09/15/2010 11:53 P.M. ARRIVAL SCAN
BARTLETT, TN, US 09/15/2010 8:45 P.M. DEPARTURE SCAN
09/15/2010 7:40 P.M. ORIGIN SCAN
US 09/15/2010 2:22 A.M. BILLING INFORMATION RECEIVED
Dude I am experiencing a simaler problem with Doraville GA location!
(I am in Decatur
The package arrived at the location 2 days ago, and keeps going out on the truck, then brought right back to location… They are not even answering the phones over there!
Same screw Doraville! I am in auburn and it said it was on the truck to be delivered on Friday. Well no package and now it says the damn thing is in Jacksonville, FL?!
I live in southern Georgia, and I to have had issue some place up there, either Atlanta or Doraville, GA. Infact, I ordered something off oldnavy dot com using Fed Ex, and the package got stuck in Atlanta/Doraville GA, and ran pass the delivery date. Oldnavy saw this and reordered what I wanted and paid for it and gave me free shipping, what nice people at Oldnavy. I finally got my package this time, using the same Fed Ex. And it turns out a week later, they found my package in Atlanta/Doraville, Ga and I got it in the mail to. Somebody up there around Atlanta is NOT doing there jobs.
I paid for three day shipping and it took 7 days. I ordered it Wednesday afternoon, and it should have been there by Saturday.
Business days, you paid for 3 day shipping yes, but UPS (as well as FedEx) operates in “business days”. The do not now, nor have they ever delivered on Saturday (or Sunday). So when you order something on a Wednesday (assuming the place you ordered from actually ships it out the same day, which is not always the case) then you would receive that package on Monday. That is 3 BUSINESS days.
yeah i have i order a netbook and bought the next day air saver shipping though ordering friday 1:00am ish it shipped out that day and made it to my center (COLUMBUS, OH) saturday at 4am and stayed at the (COLUMBUS, OH) ups all weekend monday came i received it mid afternoon monday
Your shipment arrived when it was supposed to. Unless you pay for Saturday delivery, next day air on a Friday would be delivered on Monday. UPS operates in BUSINESS days.
Yes, UPS most definitely delays shipments intentionally. I experience this fairly regularly — most recently with an item which just spent 53 HOURS sitting in a UPS hub just in an MSA populated by two million people, waiting to be put on the next truck headed just four hours down the interstate to another MSA with a population of 700,000 people.
To believe the shipment wasn’t deliberately delayed, you’d have to believe either that there are only three UPS trucks a week between major hubs directly connected by an interstate, or that UPS runs their trucks so close to full that they couldn’t fit the package — in which case they’d also have been unable to deliver shipments in time if just one or two customers shipped an extra item.
Neither is believable.
Oh how I hate waiting for UPS. I am waiting on a package from Letstalk.com my new phones. I ordered on Mon Nov 22nd but they didnt ship out till Wed. Granted I know I ordered around a holiday, but come on, my package has been sitting in a hub for almost 4 days now.
MAUMEE, OH, US 11/27/2010 3:12 P.M. ARRIVAL SCAN
FORT WORTH, TX, US 11/24/2010 9:42 P.M. DEPARTURE SCAN
11/24/2010 8:59 P.M. ORIGIN SCAN
US 11/26/2010 9:04 A.M. BILLING INFORMATION RECEIVED
Tracking results provided by UPS: 11/30/2010 9:34 A.M. ET
first off they passed up Cincinnati (which is closest to me) and went 5 hours away northern Ohio. I want my phone!! They say my package is on time with a scheduled delivery date of 12/2/10 I hate this so much!
I absolutely love the ignorant statements. UPS unfortunately employs a lot of people. Sometimes people make mistakes and packages get mis-routed. Having worked there, unfortunately this happens all the time. UPS never purposely delays any packages. They make money by soring and moving packages in an efficient manner. If you want to complain and have a need for 100% accuracy, then we can replace most of those people with technology. Then you would complain that people do not have jobs- that would be another conspiracy theory derived directly from the issue that you were complaining of. You received your package, is it that big of an issue?
Wow, looks like I am experiencing the same issues…I live in Dunwoody package arrived in Doraville and has been riding around on the truck for about 12 hours now…..my new computer. Now I am getting ready for work and I am convinced when I leave the UPS man will appear from hiding in the freakin’ tree and post that stupid note.
Nope, it happens to too many people to be an accident.. it has happened to me many times.
EARTH CITY, MO, US 12/18/2010 2:37 A.M. ARRIVAL SCAN
NASHVILLE, TN, US 12/17/2010 9:37 P.M. DEPARTURE SCAN
12/17/2010 8:55 P.M. ARRIVAL SCAN
JACKSONVILLE, FL, US 12/17/2010 9:47 A.M. DEPARTURE SCAN
12/17/2010 6:35 A.M. ARRIVAL SCAN
it is now 8:00pm on monday the 20th. seems they decided it was going to get here on the 21st, and even though it made it 90% here in 12 hours, they’ll just hold it until the delivery date anyway, because that’s all i paid for. been stationary 2 days now.
Andrew seems to be complaining that his package sat still for two days over a weekend. I’m not sure about you but I’m pretty sure UPS employees like to have time off on the weekend. If you look at their website all transit times are quoted in business days not calendar days. Even overnight shipments don’t get processed/delivered on weekends unless you pay extra. No, I don’t work for UPS but I do think getting a package in two business days from Florida to Tennessee is a pretty darn good. You would have gotten the same delivery date if you paid for 2nd day air shipping.
It happens WAY to often to be considered mistakes. How about we fire the incompetent and hire someone who knows wtf their doing and pays attention? Problem solved, were not raising the unemployment rate (25%), and were also getting the shit we payed for.
But, if we really must, I honestly would love to have technology in UPS over people. No stolen packages, very few lost items, 99% accuracy. Technology at HEB for self checkout is one thing, and i condemn that, but if people are getting thousands of dollars of things stolen, its gotta be fixed.
UPS sucks.
I have a package that has been sitting 30 minutes from my house in a sorting facility, and is already late.
Unbelievable.
So why not call up the facility and have them hold it for you to come pick up. Easy fix.
Hello,
I had the same problem and I talked to UPS and they said that when your package is in transit and it is early that many times they will process other packages needing expedited shipping before yours during the high transit seasons. I know this sucks and I had a package that said it was in Sparks Nevada for 4 days and then was suddenly delivered and its status updated.
Well, of course they do that. It makes sense. I can understand being a bit miffed when your package doesn’t arrive in the quoted amount of time (after you’ve taken into consideration business days and all that), but I don’t understand being upset that your package arrived MERELY in the quoted time. Look, if they DIDN’T prioritize, they’d have too many packages to deliver all at once and there’d be problems all around. Many of you seem to think there’s no work involved in actually getting the package from a sorting center to your front door, but there is. It takes time to load, unload, drive to your specific home, etc. Cut them some slack; they can’t make EVERY package a priority package.
I’ve actually never had problems with UPS at home – they’re always on time or early for me. At work, they tend to run a bit late – I think it might be differences in the area drivers. On the flip side, at work, FedEx is by far the most reliable, but at home FedEx inevitably runs super late. And FedEx drives me crazy FAR more than UPS, because FedEx will actually provide (for priority services) estimated times that they’ll deliver by, and they’ll insist those times are still valid right up until an hour or two PAST the time they quoted. Then they’ll mysteriously update and either switch the estimate to the next business day, or sometimes remove the estimate altogether. That is a horrible thing, because if they’re giving me a particular time they’ll deliver by and it’s a day I’m not working, I’ll plan to stick around until that time to recieve my package; so when they don’t meet that time, they’ve effectively wasted a whole chunk of my day.
I swear I’ve seen the estimated arrival date change on eBay’s page. It used to be the 29th – Jan. 3rd, but now it’s changed to the 4th.
And my package has been “In Transit” since Wednesday morning. Over 2 days, for a 1-day trip.
Why?
Everybody take a breath…
The brown delivery truck drivers deliver to both business and residential customers. My driver averages over 120 stops on his route in any given day, about half business and half homes. Business packages are delivered first, which pushes residential delivery into the evening. If a truck is light and packages have sorted early, they get loaded on the truck; if a truck is heavy it leaves without loading all available packages; business deliveries are guaranteed while residential are not so guess which ones get to wait an extra day. (Usually another driver is given packages due that day; once my driver said another truck was meeting him with the rest of his packages because they wouldn’t all fit.)
Drivers are tracked on their little signature thingies as to how fast they are getting all their deliveries done. My guess is if the day is falling farther and farther behind then residential gets pushed to the next day, but I do know my driver has worked as late as 8PM (has even come back by my shop to pick up more packages after delivering 23 residential stops in 45 minutes).
Also, the whole “Billing Information Received” does not start the clock on the delivery; that just means the vendor has printed a UPS label. Until you see the PICKUP or the first SORT line your package has not begun its journey. Tracking is updated in batches (Worldship logs in once a day), so there is a chance the tracking data is out-of-date. On the long-haul trailers (California to Knoxville, etc.) they don’t always check in at each hub because the entire trailer is destined for a specific hub and doesn’t need sorting; a truck can only drive 6 hours a day so there could be 2 or 3 days with no update on the tracking.
We have slowly been spoiled by the “instant gratification” of the Internet; yes, it’s nice to get something we really, really want by tomorrow with just the click of a button. But I always remind myself that there’s no way I’d be able to pick something up, put it on a plane, sort it with thousands of other packages and get it to where its going on time. So cut ‘em a little slack. (Just a little.)
And by the way, FedEx decided to hold one of my packages until after the holidays, and I went to the ground hub to pick it up; I had to walk through a metal detector and then wait 45 minutes while they hunted for my package which had been shrinkwrapped on a pallet with over 600 other boxes waiting for January 2nd. (And this was to my business address!)
Wow! It sounds like UPS should be taking notice of all these negative comments. Maybe there should not be so much pressure on their sorters & drivers to get everything done in such a short amount of time. Just hire more people to get the job done properly. I’m sure UPS can AFFORD to do that at THE LEAST!!! I think in the last 10 years big corporations have lost sight of who makes them money…the customer.
So THAT’S what’s going on with my package!
Your item is out for delivery at 9:36 am on January 21, 2011 in EAST LANSING, MI 48823.
Out for Delivery, January 21, 2011, 9:36 am, EAST LANSING, MI 48823 Sorting Complete, January 21, 2011, 9:26 am, EAST LANSING, MI 48823
Arrival at Post Office, January 21, 2011, 3:56 am, EAST LANSING, MI 48823
Processed through Sort Facility, January 21, 2011, 12:25 am, ROMULUS, MI 48174
Processed through Sort Facility, January 18, 2011, 11:58 pm, CITY OF INDUSTRY, CA 91715
Electronic Shipping Info Received, January 18, 2011
Unbelievable, I was about to claim them as the best shippers on the face of the planet. It looks like they may blow it. I ordered a video game on January 17, just a little past midnight. It was MLK Day, so the processes gets backed up to January 18. The standard shipping speed claimed 4-14 days, and Amazon estimated January 24-February 8. Okay, fine. Holy Shit, it’s already in East Lansing, and it’s just January 21 in the morning. It’s out for delivery, so it SHOULD get here. Oh woops, 3 pm passed. So you mean to tell me they are going to go back in forth between East Lansing and some random city in mid-Michigan just until January 24 because they were too good to be true?
I sent a package Next Day Delivery, Early AM 8:30, but the package still had not arrived by 12:30. Even though the UPS website said the package was on the truck at 7:00 AM and only a 25 minute drive from the package destination. Getting the UPS charged waived is no reward for missing equipment!
The complaints about Saturday deliveries are comical. UPS does not deliver on Saturdays (residential or business) UNLESS it is requested by the shipper. You then must pay an additional fee.
Also, UPS doesn’t always scan each and every package while it’s in transit. Your package may show that it is at a UPS Hub, but it’s actually sitting in a container waiting to be sent to the delivering terminal…
3 TIMES UPS SAYS INCORRECT ADDRESS AND END UP HAVING ME PICK IT UP….. LOOK AT THE BOX AND ITS THE CORRECT ADDRESS AND MY PACKAGE ARRIVE IN 2 DAYS. BUT I HAD TO PICK IT UP.
I am so glad that i found this place. I bought a blu-ray player on ebay on march 4th. here’s what’s happened so far:
03/05/2011 6:05 P.M. Order Processed: Ready for UPS
03/07/2011 8:15 P.M. Origin Scan
03/07/2011 10:35 P.M. Departure Scan from CA
03/10/2011 5:33 P.M. Arrival Scan IL
I am in nashville, TN and i’ve been checking the tracking info daily.
it now says 1 buisness day left so i’m guessing that it won’t get to me until monday. which i guess isn’t so bad
I have ordered a package from HONG KONG with 3-day air shipping and it really got to my place (Fresno, California) in 3 days! It was super quick and surprising! here is the info:
Fresno, CA, United States 03/11/2011 10:06 A.M. Delivered
03/11/2011 8:39 A.M. Out For Delivery
03/11/2011 8:17 A.M. Adverse weather conditions.
03/11/2011 7:43 A.M. Departure Scan
03/11/2011 7:22 A.M. Arrival Scan
Ontario, CA, United States 03/11/2011 6:23 A.M. Departure Scan
Ontario, CA, United States 03/10/2011 11:56 P.M. Import Scan
03/10/2011 9:11 P.M. Arrival Scan
Anchorage, AK, United States 03/10/2011 3:49 P.M. Departure Scan
03/10/2011 1:37 P.M. Arrival Scan
Chek Lap Kok, Hong Kong 03/10/2011 9:20 P.M. Departure Scan
03/10/2011 8:24 P.M. Export Scan
03/10/2011 8:24 P.M. Origin Scan
Cheung Sha Wan, Hong Kong 03/10/2011 5:50 P.M. Pickup Scan
Hong Kong 03/10/2011 6:22 A.M. Order Processed: Ready for UPS
If you look at the DATE, it says 3/10/2011 and then 3/11/2011. In actuality 3/10 is 3/9 in the USA so its actually 3 days. I was very proud of this shipment. It seems to me that only SHIPPERS from the eastcoast has problems while shippers in the westcoast has great service. The reason why I say this is because i am currently waiting for a package from PENNSYLVANIA (east coast) and I live in California. My tracking hasn’t even been updated yet. It says that it left Horsham, PA at 3:33am SATURDAY (departed) and i know they don’t ship weekends, so i waited on monday and tuesday and yet still no UPDATE yet. I was thinking maybe it is doing a Straight forward shipment to CA so that is why there is no update on the tracking yet. But we will see because my delivery date is Friday 3/25/2011. I will see if it comes on that friday. here is the INFO currently as of 3/22/2011:
Horsham, PA, United States 03/19/2011 3:33 A.M. Departure Scan
Horsham, PA, United States 03/18/2011 11:06 P.M. Arrival Scan
West Chester, PA, United States 03/18/2011 10:21 P.M. Departure Scan
03/18/2011 8:11 P.M. Origin Scan
03/18/2011 4:20 P.M. Pickup Scan
United States 03/18/2011 1:47 A.M. Order Processed: Ready for UPS
I’m having a package shipped from the US to Australia. It got to Australia, then went back to the states. Man I’m annoyed. >:( WHY IS IT GOING BACKWARDS?!?!?!? and it also says something about being downgraded?!
Honolulu, HI, United States 04/05/2011 8:49 A.M. Departure Scan
04/05/2011 6:50 A.M. Arrival Scan
Mascot, Australia 04/05/2011 10:41 P.M. Package data processed by brokerage. Waiting for clearance.
Louisville, KY, United States 04/05/2011 3:58 A.M. Departure Scan
04/05/2011 12:28 A.M. Arrival Scan
Oak Creek, WI, United States 04/04/2011 9:55 P.M. Departure Scan
04/04/2011 8:46 P.M. Arrival Scan
Middleton, WI, United States 04/04/2011 7:02 P.M. Departure Scan
04/04/2011 5:58 P.M. Origin Scan
04/04/2011 5:55 P.M. The service selected is not available to the destination address. / Downgraded, forwarded to consignee, selected service is not available.
United States 04/04/2011 3:48 P.M. Order Processed: Ready for UPS
Louisville, KY, United States 04/09/2011 8:06 P.M. Arrival Scan
04/09/2011 7:13 A.M. Departure Scan
04/09/2011 4:44 A.M. Arrival Scan
04/09/2011 4:31 A.M. Departure Scan
Louisville, KY, United States 04/08/2011 7:03 P.M. Origin Scan
United States 04/08/2011 4:06 A.M. Order Processed: Ready for UPS
my package seems to be taking a tour of Louisville, KY
yeah. i ordered an ipad 2. its been 4 weeks and it hasnt arrived yet. it shipped from china. then shipped from hong kong. havent heard from in it three days. i hope its ok…
Haha i orded a longboard and it was supposed to come fridAy but i tracked it then it said its coming wednesday !!! I love ups!!! (didnt buy better shipping)
I don’t get what’s up with all you people??? You pay for a certain delivery schedule and bitch because that’s what you get??? UPS (just like any other company) has X amount of resources. Their logistics system is built to make the most efficient use of those resources. If someone else paid for faster delivery then you, then they get the space on the truck or plane, not you. If you want faster delivery then pay for it.
AHHH,yes,but if they happen to be driving right by your place what’s it going to hurt to drop YOURS off as well? I have had that happen and there is no excuse for it.If they are already in the area(or planning to be),why not?Would it not be easier for them to just bring yours along too,instead of letting it sit in the dock?Less work for them later,I’d think they would apprecite those logistics at the least! (:
I’m not mad that my package is late because it isn’t due until Friday. What bothers me is that I’m supposed to be able to track my UPS Ground package and ever since it got to Horsham, PA (on it’s way to CA) it has just been sitting there according to the tracking page. Tonight at 9pm it will have been sitting there for two days according to UPS. Can a package really go from PA to CA in one day, and be delivered the next? And since they don’t deliver on the weekends, if it IS late, I have to wait until Monday? Not a problem really, but how can my package be ON TIME if it’s sitting in PA right now? I guess my point is, what good is a tracking number really? Either it’s correct and it is just sitting there, or it’s still in transit and yet I have no idea where it is. Lame.
IT is just 4 days, that means not late too much.
If your same as mine, 10 days not release , that is the big problem
I bet my package will have touched the corners of the world by the time i get it! (Shipping from China to Canada.)
Louisville, KY, United States 06/19/2011 6:41 Arrival Scan
Anchorage, AK, United States 06/18/2011 20:33 Departure Scan
06/18/2011 19:14 Arrival Scan
Shanghai, China 06/19/2011 3:04 Departure Scan
Nanjing, China 06/17/2011 21:25 Departure Scan
06/17/2011 20:53 Origin Scan
China 06/17/2011 2:15 Order Processed: Ready for UPS
Oh no that means that my package from California is ah dang it i waited 2 weeks for it and my other packages came fine why not do that the same for my package since it was in the same place at the same time!!!!!!! i paid a lot of money for my package and now this happens i don’t want to bother calling the usps cause i just talk to a robot that really messes up with the words i say. Oh well looks like another 2 weeks for it to ship
Yea, they screwed me too. They said the package was out for dilivery and we were at home, in front of house that damn brown truck never came into neighborhood. It was friday and they were not even stopping. I will use FedEx for now on. There customer no service. Cant even get a person on the phone!
UPS ground sent my package to Minot, North Dakota where it would inevitably due to the massive flooding that has been occurring there over the past couple weeks. They sent my f*cking package to an underwater city, all well knowing it would be delayed….now that’s logistics.
UPS ground sent my package to Minot, North Dakota where it would inevitably be delayed due to the massive flooding that has been occurring there over the past couple weeks. They sent my f*cking package to an underwater city, all while knowing it would be delayed…now that’s logistics.
Nope ups sucks dick, rick is wrong. They charge people instead of doing their job good and just delivering the damn package. Cockfags
I’m waiting in Georgia for a laptop that I ordered.
Here’s the current tracking info:
HOUSTON, TX, US 7/19/2011 12:45 P.M. DEPARTURE SCAN
HOUSTON, TX, US 7/19/2011 12:16 P.M. ARRIVAL SCAN
DALLAS, TX, US 7/19/2011 6:16 A.M DEPARTURE SCAN
DALLAS, TX, US 7/18/2011 11:53 P.M. ARRIVAL SCAN
HOUSTON, TX, US 7/18/2011 5:05 P.M. DEPARTURE SCAN
HOUSTON, TX, US 7/18/2011 4:15 P.M. ARRIVAL SCAN
DALLAS, TX, US 7/18/2011 9:10 A.M. DEPARTURE SCAN
DALLAS, TX, US 7/15/2011 6:17 A.M. ARRIVAL SCAN
SAN PABLO, CA, US 07/14/2011 9:11 P.M. DEPARTURE SCAN
SAN PABLO, CA, US 07/14/2011 8:29 A.M. ARRIVAL SCAN
OAKLAND, CA, US 07/13/2011 8:36 A.M. DEPARTURE SCAN
OAKLAND, CA, US 07/12/2011 11:32 P.M. ORIGIN SCAN
I found it amusing that the package went from Oakland to San Pablo, which is about 10 miles in from Oakland away from me, but spent a full day in transit. Anyways, the package has spent the last few days shuffling between Dallas, TX and Houston, TX. Presumably it accidentally got sent back to Dallas from Houston. On the bright side, at least the tracking information is very up-to-date…
Pardon me, I meant that Oakland and San Pablo are 10 miles apart.
It is happening to me right now! The site I ordered from gave me 3 day shipping. It arrived in Seattle the next day at 4am, and waited there for another day. It is set to arrive today, and I am still waiting even though it “left for shipping” at 5am this morning.
Yep. UPS used to warehouse packages in Jacksonville, FL, for days if they were sent Ground and otherwise going to arrive too early. For a while the practice was suspended after a hurricane took the roof off the warehouse (with millions of dollars worth of customer packages inside, no doubt), but they’re back to their old tricks again. The hilarious thing is, I’ve seen a package from Orlando to Miami get taken to Jacksonville to be held for five days…
Yeah my video card has been sitting a few miles away from me for 3 days for no reason at all
I’d still rather us UPS. Last time I used Fed-ex I never recieved my package. Not even a knock on the door. Until three weeks later when some nice lady down the road found it and returned it to me. The driver would have to know he didn’t deliver that package.
UPS SCREW YOU!! I paid for 2nd day air it supposed to be delivered on time but mysteriously the scheduled delivery date disappeared and the claim button appeared..I’m really pisseeeeed offf..I live 3 hours away vernon,I know it’s not sooo closee but come on’ 2 days for 3 hours of distance!!!!!?? UPS SUCKS..IT REALLY SUCKS!
Location Date Local Time Activity
Vernon, CA, United States 09/21/2011 11:56 P.M. Arrival Scan
Ontario, CA, United States 09/21/2011 10:57 P.M. Departure Scan
09/21/2011 5:50 P.M. Arrival Scan
Louisville, KY, United States 09/21/2011 4:47 P.M. Departure Scan
09/21/2011 12:44 P.M. Arrival Scan
Davenport, IA, United States 09/21/2011 2:21 A.M. Departure Scan
09/21/2011 1:25 A.M. Origin Scan
United States 09/20/2011 11:06 P.M. Order Processed: Ready for UPS
it has been stuck in vernon,ca. since wednesday
I have a package in transit to be since to Vernon, Ca, as its next destination. It’s been nearly or is 4 days so far that its listed as ‘In transit to’. Kinda worry, good reason to worry, if Newegg doesn’t get my package that I sent back to them, I won’t get a replacement LCD monitor sent back to me here in Southern Georgia. :[
Mine at in San Pablo for 2 days!
Oakland, CA, United States 09/29/2011 12:03 A.M. Out For Delivery
Oakland, CA, United States 09/28/2011 10:45 P.M. Arrival Scan
San Pablo, CA, United States 09/28/2011 10:12 P.M. Departure Scan
San Pablo, CA, United States 09/26/2011 4:46 P.M. Arrival Scan
Dallas, TX, United States 09/23/2011 11:29 P.M. Departure Scan
09/23/2011 6:44 P.M. Origin Scan
United States 09/23/2011 6:42 P.M. Order Processed: Ready for UPS
Location Date Local Time Activity
Louisville, KY, United States 09/30/2011 11:08 P.M. Departure Scan
09/30/2011 6:33 P.M. Arrival Scan
09/30/2011 6:18 P.M. Departure Scan
09/30/2011 6:14 P.M. Origin Scan
United States 09/30/2011 8:27 P.M. Order Processed: Ready for UPS
I agree with Robert. I ordered my package on a friday and it went out the same day. It’s been in Kentucky all weekend, today is Tuesday and it still hasn’t moved so they’re obviously waiting until the delivery date which is Wednesday to deliver it when it really could have been here today….
how about this bs, wtf have they been doing
Mesquite, TX, United States 10/10/2011 6:40 A.M.Departure Scan
10/06/2011 8:30 P.M. Arrival
10/06/2011 8:03 P.M. Departure
10/06/2011 4:26 P.M. Arrival
10/06/2011 11:38 A.M. Received into UPS possession
10/05/2011 7:10 P.M. Departure
10/05/2011 1:45 P.M. Order Processed: Ready for UPS
I’m sending a LCD monitor back to NewEgg online store for a replacement b/c it came defective.
10/07/2011 12:04:00 IN TRANSIT TO[I] VERNON, CA, US
10/07/2011 12:03:00 DEPARTURE SCAN[I] JACKSONVILLE, FL, US
10/07/2011 06:38:00 LOCATION SCAN[I] JACKSONVILLE, FL, US
10/07/2011 06:34:00 UNLOAD SCAN[I] JACKSONVILLE, FL, US
10/07/2011 01:20:00 ARRIVAL SCAN[I] JACKSONVILLE, FL, US
10/06/2011 21:15:00 DEPARTURE SCAN[I] TIFTON, GA, US
10/06/2011 19:52:00 LOCATION SCAN[I] TIFTON, GA, US
10/06/2011 09:51:00 PICKUP SCAN[P] TIFTON, GA, US
10/04/2011 17:40:34 BILLING INFORMATION RECEIVED[M]
It’s in ‘Transit to’ Vernon, CA, US. So far as of today 10/11/11 that’s been 5 days its been saying that. Kinda worried, if Newegg doesn’t receive my package, then I won’t get a replacement LCD 20″ monitor that will have to be shipped back to me here in southern Georgia. : [
I will come back here in give an update on my situation.
Ok, some good news finally, it did arrive at Vernon, CA. But it still needs to get to Newegg located in Whittier, CA. (After this I will have to wait for Newegg to comfirm the defect, then send me a new 20″ LCD monitor, which will here we go again sending it to me using the legendary UPS :-S)
10/12/2011 12:03:00 LOCATION SCAN[I] VERNON, CA, US
10/12/2011 08:54:00 ARRIVAL SCAN[I] VERNON, CA, US
Keep you posted…
Package was delivered, but it’s still just half the battle. Now to wait for Newegg to approve my RMA # and send me a replacement.
10/13/2011 08:40:00 DELIVERED[D] WHITTIER, CA, US DOCK
10/13/2011 06:53:00 OUT FOR DELIVERY[I] CERRITOS, CA, US
10/13/2011 01:04:00 ARRIVAL SCAN[I] CERRITOS, CA, US
10/13/2011 00:33:00 DEPARTURE SCAN[I] VERNON, CA, US
This order was shipped and on its way to my house. But its already past the delivery date, and it was suppose to be a 2 day shipping deal from newegg.
Tracking number 1ZX799380359458880
Tracking number 1ZX799380359458880
Ship date 10/13/2011 23:00:29
Estimated delivery 10/17/2011
Destination FITZGERALD, GA, US
Service type GROUND
Weight 11.30 LBS
Status In Transit
Date/Time Activity Location Details
10/17/2011 19:13:00 IN TRANSIT TO[I] TIFTON, GA, US
10/17/2011 19:12:00 DEPARTURE SCAN[I] DORAVILLE, GA, US
10/17/2011 14:32:00 LOCATION SCAN[I] DORAVILLE, GA, US
10/17/2011 11:08:00 ARRIVAL SCAN[I] DORAVILLE, GA, US
10/14/2011 20:14:00 DEPARTURE SCAN[I] MEMPHIS, TN, US
10/14/2011 14:25:00 ORIGIN SCAN[I] MEMPHIS, TN, US
10/13/2011 23:00:29 BILLING INFORMATION RECEIVED[M]
should get here tomorrow I’m guessing.
I meant to come back for an update. My order did arrive, but it arrived a day later than it should have. The estimate delivery date was set for 10/17/2011. It arrived on 10/18/2011. despite that, the LCD works fine, no dead pixels, no defects as of so far. Everything worked out I guess.
:l
Idk Fedex is strange too. I have a shipment coming in from Jersey to Chicago. I saw it was in Ohio yesterday, so I thought “great it will come today or tomorrow!”. I checked today and its in Wisconsin. I’m not sure if you’re familiar with Chicago but its on your way to Wisconsin. I haaaate waiting for packages. I think everything is done quirky and days late.
Yep Fed Ex came be a pain sometimes to :[
To be fair, if you went out of your way to pay all the extra money for a faster delivery and then someone who had just paid the standard delivery fee gets their package before you, you’d be pretty fucking pissed off. I know I would be. I probably wouldn’t bother forking out the money for the fast delivery again either. You paid for a standard delivery, you get a standard delivery. Man up, and stop whinging.
UPS SUCKS!!! CHECKED MY TRACKING INFO AND THIS CLOWN(THE DRIVER) PUT IN THE SYSTEM I WASN’T AVAILABLE FIRST OFF I STAYED HOME ALL DAY WAITING ON MY PACKAGE TO ARRIVE NOR WAS THERE A INFO NOTICE LEFT. I’M REALLY PISSED!!!
This very thing happened today except with FedEx. My package arrived in my very small town at 8 a.m. this morning, but it’s 6 o’clock in the evening and no package. My estimated arrival date is Monday. They really couldn’t deliver it a day early? JERKS
Well,I don’t know about UPS,but USPS has done some VERY out of line things with mail I’ve been tracking,today AND in the past!They will send it quite a bit farther away from here,in the opposite direction,before it starts heading back this way!!! GRRR! As to why,I only WISH I knew!! But I’m glad I’m not alone in this! My freind thought it is all in my head till I showed the tracking history! How and WHY would they do this to people!! Makes me sooo mad! This is VERY important stuff,that I need fast,and they send it in the opposite direction!! What the HELL are they thinking?? And it is usually not been just a couple miles,try states!They are supposed to get the packages and reg. mail to people quickly,NOT send them around to every state first. What gives!? ):
Also,It should not matter who pays what,if they have the opportunity to deliver your mail/package because they are going to be in the area and your item is ready to go they should deliver it! I mean really,aren’t they supposed to just get the packages to you as quickly as they can?Isn’t that what this whole damn system is for,getting people their stuff as quick as they can,regardless of who paid what?They only do the so-called fast ship methods,so they can charge extra.And I know they do hold packages,and without any reason except to see if they can charge you extra next time,for “faster” shipping,when you know,and they know the item arrived in a timely manner at the nearest place.It’s just if you pay more,they MIGHT actually give it to you when it gets there,you don’t pay extra,and it does not matter when it arrived,they will make you wait!! Simply because you didn’t pay extra! VERY messed up system!! ALL of them!Happens WAY too often for it to merely be “a couple of mistakes” that happen “once in a while”.I know people are only human and prone to the occasional mistake,but this is just stinginess on the part of the mail delivery systems(not hiring more employees),and laziness of the ones they DO hire. Not saying ALL are lazy,but maybe over-worked,as well.(:BUT if anyone who works for ANY mail-delivery system reads this : FIX THE PROBLEM OR YOU WILL SOON HAVE FAR FEWER CUSTOMERS! As well as ratings so bad,people won’t have an iota of trust in you,your service,OR your stock!Wait,THAT’S already sunk! (LOL!) (:
Ok…so I totally understand the frustration that some of you people are feeling because I have a suit that apparently is traveling at a normal rate even though I paid the extra for expedited shipping… However…it’s coming from Hong Kong…so I wasn’t exactly expecting it to show up super quick anyway…I just paid the extra so it shows up sometime this year… My thing is that I simply don’t care. I understand perfectly that it’s a business. And you don’t make any money in a business giving away certain services for free. The key here is to NOT expect a particular shipping time… I find it much easier and more stress free to order things that I need by a certain date far earlier than I would need them. That way it doesn’t really matter when they show up because I know it’ll still be before I need it. I DO find UPS to be better than FedEx because of this…I’d prefer my items to be late than broken…as has occurred before while using FedEx. Sure they paid to have the item replaced…but then it’s still late… Because the item arrives on the expected date…but then you have to go through the hassle of filing the complaint etc…. The problem with that gets worse when it’s something like an eBay item where they can’t just send you another one. So again…I’d prefer it late than broken.
I simply think that it was a stupid mistake for them to have tracking numbers for anything aside from priority shipping. Besides…if your not gonna pay the extra to have it shipped quick…then you don’t deserve to have it shipped quick. As with ANY business…the people who provide more business will take priority… Why do you think it’s called “priority shipping”?… o_O
I think they do. I live in Dallas, Texas. My package originated in Mesquite, Texas. It was then shipped out of the state to two cities in California…Mesquite is about 45 minutes from me..Very upsetting!
I got an email from guitar center that my package had shipped 3 days ago. the tracking on UPS says “A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status–including the scheduled delivery date–will be updated.”
what’s going on here?
It means the shipper printed the label but didn’t actually ship it.
You can’t rip on UPS just based on where you live and what youve experienced. I live in a suburb of Cleveland and order using UPS all the time and get it well before it is scheduled. Other areas may have stupid employees that send it to the wrong packaging centers or through it in your lawn in the rain but that doesn’t mean it’s like that across the hole country. Also just so some of you people know, if a package leaves and is out for delivery and you live 30 minutes away from the packaging center, it will take a good while for it to arrive because let us not forget one truck has to deliver a ton of packages to other houses on the way.
ugh im tracking a package..first it said expect delivery 11/25 so i was like ok cool. So it left salt lake city on the 23rd..then for 3 days nothing. then it said it was in NH..I live in alabama so its headed in the completely wrong direction. So then I went to check what day it says to expect my package now [bout 5 minutes after seeing that it was in NH] and it says the info is not available! wtf?! i hate usps. plus its a sunday so I cant even call them. Yay me. Maybe I’ll just contact the website i ordered from and ask if they can send another
Same thing is happening to me now. Believe me, when the delivery guy gets here, I’m gonna show him a print out of the bullshit they’re doing and give him a piece of my mind.
UPS really sucks. The package had to be delivered to me in Louisville, KY. Here is the tracking information of my package:
Anchorage, AK:
11/29/2011 7:52 A.M. Arrival Scan
Louisville, KY:
11/29/2011 5:02 A.M. Departure Scan
11/29/2011 1:33 A.M. Arrival Scan
Anchorage, AK:
11/28/2011 3:22 P.M. Departure Scan
11/28/2011 12:55 P.M. Arrival Scan
Why would you send my package back to Anchorage, AK when it has to be delivered in Louisville, KY????????? Is UPS really that dumb????
I have to agree with AtlChris. Here’s why. I live two blocks away from the UPS Hub on Pleasantdale RD. My shipment was coming from Orlando,Fl (a six hour drive). It shipped this morning at 5:37am. It arrived today around 12:30. Now remember, I live to blocks away, but I won’t be receiving it until tomorrow.
I am currently going through the same process. My package arrived to the sorting facility in my home town yesterday but will not be sent to my house until tomorrow….. A whole day of sitting idle in the facility, also I called to see if I could just go pick it up and was told if I did that it won’t be available until next week!
well you always get it by the date they give you but… when i can help it i choose FedEx there far more reliable and tend to give you your package earlier then expected no matter what you paid for. i really don’t like ups though.. you’d think getting rid of one more package rather then wasting the storage space would be the better idea go figure…
meant to add.. ups tracking is a joke i just ordered my new computer case off newegg the other day and its literally been about 8 hours between updates if any currently its been almost 24 hours since the last update… with FedEx every 4 hours theres an update to there tracking…
I recently had this problem when i ordered a new Computer mobo, it was in Edison, NJ for 6 days and mind you that I ordered this from Newegg, 3 day Shipping, So I got a hold of Newegg about this and I was pretty mad since my work is based around computing, Newegg knew I was mad and sent me out another board overnight, and told me not to except the package so It will be returned, the 11th day past and look who comes to my door with a package lol.
Previously I ordered a CPU on Newegg which went to Atlanta, GA and stayed there for a long time it seemed and then shipped out and got here with in 3 days.
I having the same problem too (I think). I was suppose to get a package from Illinos a month ago. I paid about 9.40 for shipping. I checked that the 16th of November it was sent, a few days later after a few updates. It says that it arrived on the 18th on the tracking. It’s already December I still haven’t gotten the package already. I tried to put a claim on the ups website, and it’s not working. Do any of you know what I should do? I am planning on calling them this week. Hopefully they’ll give me answers.
I mean Illinois, my bad. I live in New York. It said it arrived on Long Island City three days after it was sent. I’m really confused with ups.
Currently waiting for my package from doraville ga to spartanburg sc in just over 3 hours on 12/24 its now 12/27 and its still in spartanburg by the way I live in charleston
Hell yea its happened to me. I ordered a game from gamestop.com and I got next day air shipping first class. My package left texas and I was expecting the plane that had it to land directly in CA which is were I live. Instead the dam plane flew to Illinois and then back to Texas (WTF!?!) The next day I checked my tracking hoping it would be on its way to my door step but the son of a bitch plane flew the package to Colorado and it was in colorado for a day. By then I was getting pissed becuase the package originally left on tuesday (NOT A WEEKEND OR HOLIDAY) and I payed an extra $30 for the next day air shipping. After it left colorado it went to Arizona and the new Mexico. WTF?!?!?!? And then finally it got to California and the tracking said the truck left to deliver it. I waited the whole day and checked my mail box but no package. The next day it finally came but it was just thrown on my porch becuase the box was all scratched up and it was no where near my front door, it was towards the back of my front porch. I hate UPS! They probably get their kicks from pissing people off and not treating their customer’s mail with respect!
If you order a game from Gamestop just use regular mail. I bought the Battlefield 3 months before it came out in Oct. and the day it went on sale it arrived in my box! I was sooooo happy. They may have just sent it out from my nearest store, within 30 miles. Regular mail is faster and cheaper for small envelopes, packages.
The same thing is happening to me right now!
I bought a hat and it’s less than a half mile away right now, but apparently it’s going to take another day to deliver it! What’s wrong with these people!
You folks sit behind a desk too much!!!!. Most of you would not know how to grow your own food, make your own products, or even know how to make basic electronics. You sit in your nest and sit around waiting to be taken care of by someone else. Beautiful consumerism but complaining that your binary exploits do not make it on your schedule. What a bunch of whiners!!!
Logistics is an art and sometimes you get paint on your fingers. Imagine some people do not have food, water, or shelter in this world!!!
Be like an old fashioned American: Buy American when you can and learn to be thankful for what you have….
Watch out for E.T. coming to get you bro!
That’s nothing. I ordered a book from Utah on December 17, it is now January 7, and it’s been in Jersey City (or has departed from it) since December 23. That’s 2 weeks of the book (THAT I DESPERATELY NEED) being 10 miles from my house. I could have driven to Utah, taken a side trip to the grand canyon (both sides) and been back by now with the book.
funny, im wating for a package from UPS thats 3 days late. I just saw the truck parked at McDonalds across the street from my house. hungry bastard
ups delivered mine one DAY EARLY AND THREE HOURS EARKY THAT DAY AND WHEN I GOT HOME FROM FINKS AT SCHOOL SOME ONE STOLE MY SHIT! LIKE WTF UPS YOU HAVE A NORMAL SCHEDULED TIME YOUVE ALWAYS CAME AT THE SAME TIME (1:40-2:10) AND YOU DECIDE TO COME EARLY >:(
i mean finals and early
My daughter went to the UPS store on Jan 17, in Whistler, Alabama, which is close to her University of Mobile campus. She had just had a new viola shipped to her from William Genghakki violins in Atlanta, and she had to ship her old viola and case back to them to get partial credit for the sale. She insured it for $2000. She sent me the tracking number and I followed it to the Doraville, Ga facility, which is just a few miles south of Atlanta. The estimated arrival date was Jan 19th. This is where the shipping stalled. It stayed there for 3 days. I then get an hysterical call from my daughter stating that the viola that was supposed to be in Georgia per the tracking number just arrived at the University mailroom!!!! The tracking number still had it in Georgia. Ignite were returned for some reason it should have ended up at the UPS store in Alabama from where it was sent. She called me the next day telling me that UPS showed up and picked up the package from the mailroom at school to ship it to Georgia again!!! Now it’s once again at the Doraville, GA facility. What the heck?? I called national UPS and they said duh…. We have no idea. I don’t know what to do!! Is this a scam in Georgia or what?!?!
when i worked for ups we used to play hocky with the smaller packages and throw the ones marked fragile at the walls. It was our way of stickin it to the man,man.
It is difficult to figure out their mysterious routing sometimes. And their routing is probably like routing on a LAN or a WAN — if you don’t have the proper routes set up, it could delay your packet/package. If an algorithm creates the route, there could be errors. My pet peeve is when tracking doesn’t get updated on the weekends. Sometimes I will get a status on Friday and it won’t update until mid-or-late Monday.
However, I would like to offer a note on constructive criticism. If you’re going to have a respectable blog online, you should have an idea about how to write plurals of words. I am seeing a lot of misplaced apostrophes. You should absolutely never indicate the plural of a word by appending “apostrophe s” to the word. That construct denotes possession or a contraction of a word and “is”. “Hours” and “days” are written as plurals just the way you see them at the beginning of this sentence.
I live so far out in the texas countryside that the driver told me they do not (less apostraphe’s than don’t) deliver on Saturdays even if I paid extra. Also, your use of double-conjunctions and first person faux-paux’s made me cringe. Rookie mistakes, yet left unchecked can result in derailed sentences and later, possible death.
I really at that when its at the UPS place, you cant pick up until it as already been out for delivery, Like its there, y cant u just go in the back and give me my package and save the delivery guy a trip???? WTF
Yes it’s happening to me now.
Date Time Location Event Details
February 3, 2012 12:00:00 AM Newburgh NY US Arrival Scan
February 1, 2012 07:00:00 AM Danbury CT US Arrival Scan
January 31, 2012 11:29:25 PM Fedex Smartpost Allentown PA US Departure Scan
January 31, 2012 11:29:00 PM Fedex Smartpost Allentown PA US In transit to pickup location
January 31, 2012 02:05:00 PM Fedex Smartpost Allentown PA US Arrival Scan
January 28, 2012 02:40:00 PM US Shipment has left seller facility and is in transit
I don’t live in Newburgh, NY. I live in Danbury. So why did it get sent to Newburgh? Hopefully it gets sent back to Danbury.
Jen I just saw your post. Pretty much same thing happened to me.
I can’t understand why a package that was originally close to your residence would be shipped FURTHER away. It makes no sense, unless like the OP alleged, they are intentionally punishing standard shippers into paying more for priority shipping.
I think you are onto something here.
I was tracking a package for which I requested standard shipping. The tracking shows the following information”
Feb 7 2012 Package received by dest MI facility Edgewood, NY
Feb 7 2012 Package transferred to dest MI facility Logan Township, NJ
Feb 6 2012 Package processed by Mail Innovations Logan Township, NJ
Feb 6 2012 Package received for processing Logan Township, NJ
The only problem is, I live in central NJ, and Logan Township is in southern NJ. So why would they move the package OVER my residence to Long Island, NY?? I am guessing they flew it there, but why, when it was already in my state? Does this make any sense whatsoever? WTF?
I have to amend my previous post.
Edgewood is not on Long Island, like I previously thought, but is IN UPSTATE NY!! WTF??!!
They took a package that was less than 100 miles away and moved it about 200 miles away. WTF?!!
One last comment. I apologize for my fragmented thoughts but I’m still researching this as I type.
They moved the package over 300 miles, instead of just delivering it to me when the package was less than 100 miles away. Seems pretty fishy.
This is happening to me right now. It’s about three hours away from Wichita in Lenexa, and it has been since 7am this morning. They haven’t sent it out yet even though they could have, and so I won’t get it until tomorrow. They could have at least brought it to my local store so I could pick it up myself. Kind of pointless and I feel like I’m really wasting my money when they won’t do basic things to help keep their customers happy.
to the OP. its because UPS does not ship on Saturdays. ive had this happen unfortunately for me if i order something on wednesday or thursday and the shipper uses UPS i dont get it until monday or tuesday (respectively)..
i had an order for NIke on saturday. and monday evening UPS picked it up, and its scheduled for early delivery today on thursday, so thats reasonable. they are always within 3 – 4 business days for me.
yes that happened to me it is rediculouse the same thingg…im wit u they r definatly delaying it
Yeah this bullshit just happened to me. I ordered a text book and it arrived in my town a day early. Well UPS decides to hold it longer then needed then updates my tracker and says it’s out for delivery (FINALLY!). 2 hours later they update my tracker back to arrival scan and are going to hold it till tomorrow WTF!!! that’s just lazy!! FUCK UPS!!
P.S I’ve been home all day!!! No one knocked. I’ve been waiting like an abandon puppy for this damn thing to arrive!!
I’m sure they delay packages. My package arrived at the sorting facility in Phoenix, AZ thursday afternoon, 5 pm. I live in Las Vegas, Nevada, which is less than 3 hours from Phoenix. And could have arrived today, but it’s scheduled for monday, which is the 3 business days I payed for.It went from Louisville, KY to Phoenix, AZ in one day, but it couldn’t make it here. A few hours away. It’s definitely their way of trying to convince you to pay for better shipping next time. But once, out of all the times I’ve ordered via UPS, about 20, was a package delivered earlier than the scheduled date. A business day earlier. I only payed for ground shipping, and even the notification on the tracking info said “early” instead of on time, and received my package a head of what they originally planned. That’s the only time I praised UPS
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